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The Simple User Guide to Setting up Olark Live Chat

The Simple User Guide to Setting up Olark Live Chat

Olark, a live chat platform for sales, marketing and cutomer support, comes with a wide range of features to help you customise and manage your live chat experience. It provides customisation options for themes and languages, real-time reporting, searchable transcripts, real-time chat, and team management tools. This blog shows you how simple it is to set up Olark live chat on your e-commerce website.

Set up Olark Account

Create an Olark chat account from here. Multiple cost-effective pricing options are available.

Installing Olark

1. Download the plugin from the nopCommerce marketplace.

2. Login with the valid credentials and go to Administration > Local Plugins.

Click the “Upload plugin or theme” button available in nopCommerce 4.0 and upload the “Olark” zip file.

Note: If plugin is still not visible, click on “Reload list of plugins” button or restart the application.

3. Click on Install button. This may take some time.

4. Ensure the "is enabled" button is checked.     


Configure Olark

Click here and get a Site ID. Enter same Site ID as API Key in Olark plugin configure options.


Click the save button. Refresh the page, if the chat box doesn’t appear.

Localise Text

You can modify the text of the displayed fields and validation messages through the admin panel. 

Go to Languages > Edit (English). Move to the “String resources” tab. Enter “Resource Name” as ‘olark’ and click "Search".

Click on the "Edit" button and modify the text; that text will now reflect in 'configure' options.

Customising Olark

Click here for modifying settings or here for help articles.

Contact us at Gaja Digital Agency for any nopCommerce plugin-related queries you may have.

Rahul Mittal | Technical Lead

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